Hosting

Infrastructure Services

Management of servers & related infrastructure inclusive of network, operating systems, application and databases (Data Center services)

Technical Services

Provision of functional & technical services, inclusive ABAP & Basis

Service Desk

Single point of contact for all problem requests and development, inclusive of web-enabled access to status of calls

Management

Performance management & monitoring inclusive reporting

Service Level Attainment (SLA)

Service Level Attainment on availability and response time