Business Assistance

• User support Troubleshooting & resolution
• Minor enhancement and customization
• Application strategy
• Report development
• User hands on

Technical Assistance

• Architecture designing and planning
• Performance management
• Batch and Interface management
• User profile management

Project Assistance

• Upgrades (version and release)
• Business application development and enablement
• Integration with new applications

Infrastructure Services

• Management of servers & related infrastructure inclusive network, operating systems, application and databases (Data Center services)

Technical Services

• Provision of functional & technical services, inclusive ABAP & Basis

Service Desk

• Single point of contact for all problem requests and development, inclusive web enable access to status of calls

Management

• Performance management & monitoring inclusive reporting

SLAs

• Service Level Attainment on availability and response time

Human Resources

• Payroll
• HR Administration
• Expense Claims
• Employee Self Service
• Service Desk Support

Financial Services

• Procurement
• Financial Administration
• Full set Accounting