Change Management

Raising your Employees’ experience to the next level, to drive your Customer Experience and Business Results!

The future of work is all about delivering excellent experience to employees. Studies have shown that when an organisation achieves high employee experience, it leads to positive customer experience, which in turn shows a positive improvement in business results.

Hence, throughout your transformation journey, our Change Management emphasizes on the people side of change.  Our approach focusses on creating a positive learning environment to help people move up to the commitment level on the change curve:

In many typical system implementations, focus is more towards its technology, technicality, and process but less on the people aspect of the implementation.

Some typical factors which lead to a less successful implementation are:

• People going into a ‘change lethargic’ mode with ‘too many initiatives going on’ but without a clear common vision for change – change vision
• Lack of consistent & credible leadership – change leadership
• De-motivated staff kept in the dark – engagement and communication

In many typical system implementations, focus is more towards its technology, technicality, and process but less on the people aspect of the implementation.

Some typical factors which lead to a less successful implementation are:

• People going into a ‘change lethargic’ mode with ‘too many initiatives going on’ but without a clear common vision for change – change vision
• Lack of consistent & credible leadership – change leadership
• De-motivated staff kept in the dark – engagement and communication

Seamless Integration with Programme Management and Project Roadmap

We deploy our Change Management 5-D methodology of Diagnose, Develop, Deliver, Drive and Derive to seamlessly integrate with the overall programme and project management plan.  This is to ensure that change management takes a holistic view of the total transformation and it’s supporting building blocks to realize the benefits of the change.

 

Tools and Templates

Our proven and readily available set of adaptable and customizable tools will be deployed accordingly.